| Building Performance in Telecoms |
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What we didWorking in close cooperation with the client's customer, product service andmanagement functions we defined a benefits framework that identified the customer and internal stakeholders, expressed required benefits in quantifiable terms and defined performance metrics for each benefit, so that benefit realisation processes could be integrated across their service delivery and customer management functions.Outcome for the clientThe client is now starting to transform into a much more customer and performance focussed organisation. Service delivery is increasingly managed through service level agreements, supplier contracts are starting to have meeting performance targets as a condition of payment and customers and users are being engaged to ensure that the organisation delivers tangible benefits that they value. |
i-logue are currently working with a large voice and data communications company to help then establish performance based delivery across their large portfolio of products and services.| < Prev | Next > |
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