Technical Innovation 

• The development of real time analytics in production, distribution, retail and service management.
• The burgeoning growth in desktop, enterprise and web search applications. 
• The convergence of content and document management systems breaking down the files and folder metaphor.
• The growth of Business Intelligence (BI) applications that are effectively linked to business processes and performance monitoring capabilities.

 The Cost of Poor IM 

As organisation start to face the reality of their IM issues there are some stark illustrations of the cost of getting it wrong.  For example, in the UK the Bradford and Bingley building society were fined £650K  and ordered to compensate customers to £6M buy the Financial Services Authority as a result of failing to present documentation over the miss-selling of financial service products.  In the US pharmaceutical giant Merek lost a high profile legal case over its failure to keep track of e-mails during the development of its Vioxx arthritic painkiller - at a cost of over $250M.

In i-logue we believe that there will be considerable management attention to this area over the next few years.  It will be driven partly be compliancy fears but also by the need to address sheer data volumes.  Technological innovation is starting to respond to the imperative and we will see further integration and convergence to help manage and retrieve information across the enterprise and increasingly out through supplier and customer channels as well.  Pulling this all together is a considerable challenge but we can help.