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Good Performance Measures |
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What makes a good performance measure? The HM Treasury, Cabinet Office, National Audit Office, Audit Commission, and Office For National Statistics published a document "Choosing the Right FABRIC, A Framework for Performance Information" in which they highlight eight citeria which good performance measures should meet. As you might expect reading them here, our approach to performance measures meets all these criteria!
A performance measure should be: - Relevant to what the organisation is aiming to achieve;
- Able to avoid perverse incentives - not encourage unwanted or wasteful behaviour;
- Attributable – the activity measured must be capable of being influenced by actions which can be attributed to the organisation; and it should be clear where accountability lies;
- Well-defined - with a clear, unambiguous definition so that data will be collected consistently, and the measure is easy to understand and use;
- Timely, producing data regularly enough to track progress and, and quickly enough for the data to still be useful;
- Reliable - accurate enough for its intended use, and responsive to change;
- Comparable with either past periods or similar programmes elsewhere;
- Verifiable, with clear documentation behind it, so that the processes which produce the measure can be validated.
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